Frequently Asked Questions

These are all the frequently asked questions about our smartwatches, fitness trackers and heart monitors. If you cannot find any, please contact us.

Shipping & Delivery

Where is my parcel?

You should have received an email with your tracking number when your order has been dispatched. If not, please check your junk mail and if it is not there, please contact us at

We have amended our timescales in the checkout to accommodate for the number of days we expect it to take for your delivery to be received from the order date. Please note, non-tracked orders still provide proof of delivery.

- All orders received before 1 pm (weekends and Bank holidays excluded) are packaged and aimed to be shipped the same day where possible. Orders placed on a Friday after 1 pm will not be processed until the following Monday morning.

Orders with insufficient or wrong information will take longer as we try to gather the correct information.

Once orders are in transit with Royal Mail/DPD/DX, we cannot add any changes to address details, we have no control over delivery times, therefore, we cannot be held responsible for any late deliveries.

Royal Mail - You can track all your parcels here:

DPD Local - You can track all your parcels here:

DX Tracking - You can track all your parcels here:

Where is my tracking number?

You should receive your tracking number after your order has been despatched. Based on your chosen courier method, you can track your order on their websites. Please note, we only use DPD, DX or Royal Mail.

Royal Mail tracking:

DPD Local Tracking:

DX tracking:

I have the tracking number but cannot track?

Please note, that if you have chosen Free delivery method, this is a semi-tracked service which provides the proof of delivery and Royal Mail only provides an update when they attempt to deliver. You can track your order here:

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does NOT include weekends or holidays. Purchases made after 1 pm GMT+1 will be shipped out the following day. If you order after 1 pm GMT+1 on a Friday, your order will likely be shipped out on the following Monday. In some cases, despatch may take longer due to high demand or unusual circumstances.

Do you ship to other countries?

Yes, we ship to the whole of Europe, the US and Canada. Your shipping will be calculated at the checkout. Prices of shipping vary based on your location.

Customs charges - Customers can be charged for buying & importing product into their country. Smartwatch for Less does not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note Smartwatch for Less does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office. Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

What are the shipping options and cost?

You can find all Shipping Options in our Shipping Policy HERE.


I did not receive a confirmation email, what should I do?

If you have not received your order confirmation email within 10 minutes, please check your Spam folder first. If you cannot find it, please contact us on and we will make sure you receive it.

How do I make changes to an order I have already placed?

Please contact us on or Facebook ASAP. Once the item is dispatched, we cannot make a change to your order and you will have to return the item following our Return Policy. Please be aware, our business hours are Mon-Fri 9am - 5pm.

My discount has not been applied, can I get the money refunded?

If you ordered and your discount has not been applied, you have 24 hours to contact us from the time of purchase to claim this back. Please contact us at


Can I return the order for a refund?

Your satisfaction is 100% guaranteed. Any Unsuitable Items will be accepted for Exchange or Refund (Excluding Special Offers and Sale items which are non-refundable) within 14 days of receiving your order only if returned in Original Packaging and Tags still attached accompanied by a copy of Smartwatch for Less Invoice. The Customer will be liable for the Return Postage Costs. If your order is received damaged or does not work, Smartwatch for Less Ltd will cover the return costs. Please note, the Money Back Guarantee does NOT apply to international orders.


For detailed Return instructions please visit our Refund Policy. See our Money Back Guarantee Policy.

Received a damaged item?

Received a damaged item? Please reach out to our Customer Support team within 24 hours of delivery at and they will help resolve the issue. See more return information on our Return Policy.

Product Inquiry

I have a problem with my smartwatch.

We are here to help you with any issues you might have with your smartwatch. Please visit our YouTube channel HERE where we have instructional videos on how to connect your smartwatch or resolve any other issues. If you still cannot figure it out, do not hesitate to contact us at

Is my phone compatible with your smartwatch?

Our smartwatches are compatible with most smartphones. Generally, it is every phone with Android 5.1+, IOS8.0+. Please check technical parameters on every product.

Why cannot the smartwatch receive message push?

Please confirm that you have turned on the switch for message push at the mobile phone client. Please confirm that messages can be displayed normally in the mobile phone notification bar. The message push on the smartwatch is completed by reading the message from the mobile phone notification bar. You need to find notification settings in the mobile phone settings and turn on the notification switch.

If you are still struggling, please contact us via the contact form or email

Why does the smartwatch automatically disconnect Bluetooth when the Android screen goes out?

Reset your smartwatch and reinstall the app. When the app process is cleared, the smartwatch will be disconnected from the mobile phone. Set App self-startup. Unrestricted background operation. The mobile phone installed with App intelligently restricts the background operation by default, and App should be set manually without any restriction.

If you are still struggling, please contact us via our contact form or at

Can I change straps on my watch?

You can change straps on most models. Check the specifications of the strap before buying new straps to make sure they will fit or contact us at and they will happy to assist you.

Do you have any smartwatches for swimming?

Yes, you can find all models suitable for swimming HERE.

What sports mode can I use for HIIT exercise?

You can use the Skipping mode for HIIT exercise. See models with skipping mode HERE.

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